Ways to Reach Hyperliquid Support – Chat, Email, and Request Forms
Hyperliquid offers multiple ways to connect and get support, aligning with the decentralized nature of our platform:
- Community Chat (Discord/Telegram): Our primary real-time assistance comes through our active Discord and Telegram communities. Here, you can ask questions, get help from other users, and often receive direct input from core contributors. This is our equivalent of live chat.
- Direct Messaging (Social Platforms): For more specific or private inquiries, you can send detailed messages through our official social media channels, particularly Twitter/X DMs. This functions similarly to email support.
- Feedback & Feature Requests: For specific inquiries like bug reports, feature suggestions, or general feedback, dedicated channels or forms within our community platforms (e.g., specific Discord channels or Notion forms) are often used to ensure it reaches the right development or support team.
Support Hours & Response Time Expectations
The Hyperliquid support team is available 24/7 to assist you, no matter your time zone.
For urgent issues, live chat replies typically arrive within 15 minutes. If you contact us via email or submit a form, you can expect a response within 12 to 24 hours. We understand that time is critical in crypto — that’s why we prioritize fast, efficient service.
Directing Your Query to the Right Department
To speed up resolution times, please choose the right category when reaching out.
Here’s how to get your question answered by the correct team:
Account Verification & KYC Issues: Select “Identity or Account Access” in the help form
Technical Bugs or Trading Problems: Choose “Platform Performance” or “Trading Error”
Affiliate-Related Questions: Reach out using the affiliate-specific support form inside your dashboard
Other Channels to Stay Connected with Hyperliquid
Want to stay in the loop or ask community-level questions? Join our verified channels:
Telegram: Join our official Telegram group for real-time discussions and updates
Twitter/X: Follow @Hyperliquid for news, promos, and feature announcements
Discord: Engage with the Hyperliquid community and get help from moderators in our active Discord server
These channels are moderated and offer a great way to stay connected and informed.
Best Practices for Getting Quick Support
The more detail you provide, the faster we can help. Here are tips to improve response speed:
Include clear screenshots or screen recordings
Share your registered email or user ID
Mention specific details like coin name, timestamp, or error messages
This helps our support team pinpoint your issue quickly and offer the best solution.
Support for Affiliates & Traders – Tailored Assistance
We recognize the unique needs of both traders and affiliates. That’s why we provide dedicated channels:
Affiliate Support: For commissions, tracking, and payout issues
Trader Support: For deposits, withdrawals, order failures, or platform errors
Using the appropriate path ensures your issue is handled by a specialist with relevant knowledge.
Step-by-Step Guide to Submitting a Support Ticket
Here’s how to raise a ticket through the Hyperliquid Help Center:
Visit the Support Center
Click on “Submit Request”
Select the issue type (e.g., account, payment, affiliate)
Enter all required information with attachments if needed
Click Submit
You will receive a confirmation email with your ticket ID for tracking purposes.
Share Your Feedback or Product Ideas
We value your suggestions — they directly influence future improvements.
To send us feedback:
Use the feedback form in your dashboard
Or email us with the subject: “Product Suggestion”
All submissions are reviewed by our product team.
Commitment to Fairness, Trust & Transparency
Hyperliquid ensures that every concern is tracked, addressed, and resolved.
Support tickets are reviewed by trained professionals. If necessary, they are escalated to a senior team member to guarantee resolution. You’ll always receive a clear communication trail to monitor the progress of your request.
Important Security Tips When Contacting Support
Protect your account by following these best practices:
We will never ask for your password or private keys
Make sure you’re on the official Hyperliquid site or verified channels
When in doubt, confirm any suspicious message with our live chat support
Your safety is our top priority.
We Support Multiple Languages
Hyperliquid provides multilingual assistance to ensure smooth communication for users around the world. Supported languages include:
English
Chinese (Simplified & Traditional)
Spanish
Russian
Portuguese
Korean
Japanese
French
German
Vietnamese
Turkish
Arabic
Hindi
Indonesian
Thai
More languages are continually added as the platform expands. Language preferences are auto-detected or can be selected manually via the support interface.
We’re Always Ready to Help
We know that trading never sleeps — and neither does the activity in our community. Whether it’s a quick question, a complex issue, or feedback on how we can improve, the Hyperliquid community and core team are here for you.
Need help right now? Connect with our community channels. We’re ready when you are.